Frequently asked questions.
SEKAI® Frequently Asked Questions (FAQ)
Product & Design
Q: What makes SEKAI petwear different from other brands?
A: SEKAI redefines petwear by bringing luxury human tailoring into the world of pets. Each piece is handmade using baby-grade skin-friendly fabrics, outdoor-performance textiles, and elastic high-tech materials, ensuring comfort, safety, and refined aesthetics. Every pattern is designed by professional human garment pattern makers.
Q: Where do your fabrics come from? Are they sustainable?
A: Our materials are sourced from certified eco-conscious suppliers. Selected fabrics include recycled nylon and eco-coated textiles, balancing durability and environmental responsibility.
Q: How do I choose the right size for my pet?
A: Each product page provides a detailed sizing guide. Measure your pet’s neck, chest, and back length using a soft tape, and compare with our size chart. For assistance, contact our support team for personalized sizing advice.
Collections & Functionality
Q: What is the Black Series?
A: The Black Series emphasizes craftsmanship and comfort. Using baby-grade fabrics and seamless construction, it’s perfect for indoor comfort and pets with sensitive skin.
Q: What’s special about the Blue Series?
A: The Blue Series features ULTRA STRETCH fabric technology that allows pets to move freely and naturally. Ideal for active, sporty, and playful dogs.
Q: Is the Red Series for outdoor use?
A: Yes. The Red Series uses OUTDOOR PLAID performance textiles, providing weather resistance, breathability, and lightweight protection. Designed for hiking, cold weather, and outdoor exploration.
Orders & Shipping
Q: How long does shipping take?
A: All orders are processed within 3 business days from our Shanghai studio. Domestic deliveries take around 3–5 days, while international orders vary by region.
Returns & Exchanges
Q: Can I return or exchange my order?
A: SEKAI accepts exchanges or returns only for defective or incorrect items. Returns based on personal preference (size, color, or style) are not accepted. Please verify all details carefully before purchasing.
Accepted Cases:
Manufacturing defect or incorrect item received
Defective product reported within 7 days of receipt
Not Accepted:
Customer preference (size, color, or style)
Worn, washed, or used items
Unauthorized returns or returns after 7 days
Damaged or stained products caused by customers
Missing original packaging, tags, or accessories
Return Process:
Contact customer service within 7 days
Ship the product with your name and order number included
For defective items, return shipping is covered by SEKAI
Refunds are issued within 3–5 business days upon inspection
Sustainability & Philosophy
Q: How does SEKAI practice sustainability?
A: SEKAI follows a small-batch and made-to-order production model to minimize waste. We source from sustainable textile partners and use biodegradable packaging. Our philosophy is “less but better” — focusing on timeless, thoughtful design.
Q: Where are SEKAI products made?
A: All items are designed and handcrafted in our Shanghai atelier, ensuring consistent quality and full traceability from design to delivery.
Contact & Collaboration
Q: How can I collaborate with SEKAI?
A: For PR, media, and brand partnerships, please email worldquine@gmail.com.
For influencer or pet KOL collaborations, reach out via DM on Instagram or Xiaohongshu.
Q: How can I stay updated on new releases and campaigns?
A: Subscribe to our newsletter or follow @sekai_ofcl on Instagram and Xiaohongshu to stay connected with new collections, pop-up events, and exclusive drops.