RETURNS POLICY

RETURNS & EXCHANGES

SEKAI pieces are made in limited quantities and designed for close contact with your dog. Please review the product description, measurements, and care information before placing an order.

SIZE EXCHANGES

For apparel only, one size exchange may be requested within 72 hours of confirmed delivery. To be eligible, the item must be unworn, unused, unwashed, free from pet hair, dust, fragrance and odour, with all original tags, accessories and packaging intact.

Size exchanges are subject to stock availability. The customer is responsible for all shipping costs associated with a size exchange, including return and re-shipment.

RETURNS & REFUNDS

We do not offer returns or refunds for change of mind, size, colour or style preference. Refunds or replacements are considered only where an item is defective or an incorrect item was sent.

Please contact sekai@sekai-official.store within 7 days of delivery, including your order number, clear photographs of the item and its original packaging. Do not send an item back before written approval from SEKAIPET. Unauthorised returns will not be accepted.

If a manufacturing defect or fulfilment error is confirmed, SEKAIPET will provide return instructions and cover reasonable return shipping. Approved refunds are issued to the original payment method within 3–5 business days after inspection. Your bank or payment provider may require additional time to post the refund.

NON-RETURNABLE ITEMS

The following items are not eligible for return, refund or exchange:
• Pre-order, made-to-order and sale items
• Collars, leashes, harnesses and other hygiene-sensitive goods
• Items that have been worn, used, washed, altered, damaged, or show pet hair, odour, stains or signs of handling
• Items with removed tags or missing, opened or damaged original packaging or accessories
• Returns sent without prior written approval

Nothing in this policy limits rights that cannot be excluded under applicable law.